Computer support subscription service
ASAP offers effective solutions to maintain the computers at your organization. All problems that occur will be troubleshoot quickly and professionally by our Helpdesk center and with the opportunity to use remote control of the system through secure encrypted connection.
Our offer
The computer support, that ASAP offers, is designed to help the proper work of your business process. We have worked out different subscription plans, so that we can meet all your needs. If you think that the plans do not suit your business, we will be glad to prepare a special individual plan just for you and your company.
| Service | Bronze plan | Silver plan | Gold plan |
|---|---|---|---|
| Hardware and software diagnosis. IT risks evaluation. | |||
| Designing a plan to optimize the business processes. | |||
| Preventive maintenance of the computers, network performance check, applications status check. | 4 times per year | 12 times per year | 24 times per year |
| Constant PC repairing services and consulting onsite during the working days of the week. | Up to 5 hours after first call | Up to 3 hours after first call | Up to 1 hour after first call |
| PC network maintenance and network devices maintenance (routers, access points, etc.) | |||
| Remote control | |||
| Installation of new computer modules and software assurance. | |||
| Hardware check when a problem occurs, repair and exchange of defective modules. | |||
| Repairs: computers, printers, displays, etc. | Free of charge | Free of charge | Free of charge |
| Free of charge consultation and help through phone calls, Skype, ICQ or e-mail | |||
| Free of charge support for printers, scanners and other peripherals. | |||
| Regular checks of the antivirus protection updates and providing information for new virus threads. | |||
| Spam e-mail protection. Regular checks of anti-spam filters. | |||
| Regular checks for the data backups. | |||
| Providing information and recommendations for the new versions or updates of the software applications. | |||
| Providing replacement equipment while the damaged one is under repair. | |||
| Monthly server fee | Free of charge | Free of charge | Free of charge |
| Monthly computer fee /for one computer/ | Contact us | Contact us | Contact us |
Frequently asked questions (FAQ)
Here, you will find a list of most frequently asked questions, which come from our customers related to the computer support that we offer. If you do not find the answer to your question, please, do not hesitate to contact us
If you want your computers to continue to run properly and to avoid future problems, then the answer is Yes. We perform daily activities, as a part of our computer support, such as antivirus update and anti-spam update. Others are performed on weekly basis, like backup system check. And some activities are carried out monthly or several times per year, including security checks, patch installation, operation system updates, checks for malware and spy software, check the hard drives for bad sectors, etc. Usually, the lack of qualified computer and system support is the main reason to lose important information and then you are forced to pay many times higher for it.
ASAP offers you to use our team of IT professionals to perform all these activities for you, so that you can concentrate entirely on your main business.
No. Microsoft, and all other software developing companies, provide critical patches and software updates, but if you are not acquainted how to look for them or how to properly install them, you can easily turn into malware victim. Microsoft does not include all possible tools to secure your data against viruses, hackers’ attacks or data loss, so it is better not to rely on chances.
Probably, the answer is No. If someone is doing well with computer applications, does not always mean that he can properly install critical patch, or to find and remove viruses, or install the proper updates for your computer. The IT technologies are quite dynamic and developing every day, the IT professionals are required to read and practice constantly so that they are up to date with all novelties. If a person has some knowledge, but does not use it every day to maintain computer networks and PCs, it is quite probable that he can cause more damages to your organization, than to help you. That is why we advise you to trust the experts, instead to get in more troubles, due to faulty support.
We believe this is not a good idea, because if you hire and IT consultant, who already work for another company, or a freelancer IT consultant, you will not have him always at your disposal. It is very probable that just when you need him most, he will be busy with some other customer and will not be able to come immediately. This scheme will not qualify and meet your demands for fast actions and professional troubleshooting of problems.
We are convinced that we need to offer our customers qualitative computer support at affordable prices, but also we cannot venture to sacrifice the quality in the name of being the cheapest on the market. It is the same market principle, as with all other goods and services – you will get what you pay for. Do not allow to be misled by lower prices from some companies, which cannot guarantee the quality of their services.
Do you want to learn more? You can reach us at sales@asap.bg or phone: +359 2 903 21 20.