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SAP Basis Administration

ASAP offers the full range of SAP basis services - system installation and upgrade, Go-Live support and “run & build” support as a managed service. Our experienced SAP-Basis specialists cover the traditional SAP products and the latest SAP technologies stack like S/4HANA.

SAP BASIS SERVICES

We have a huge experience in setting up and running on-premises and Cloud based solutions. SAP-Basis services are the perfect addition to our business process-oriented support services.

SAP Basis Consulting

SAP Basis Consulting

Installation&Configuration

Installation & Configuration

Archiving

Archiving

Upgrades, Updates & Migration

Upgrades, Updates & Migration

Administration

Administration

System integration

System integration

Monitoring

Monitoring

Cloud

Cloud

Performance Analysis & Performance Tuning

Performance Analysis & Performance Tuning

SERVICE OFFERINGS

We offer the following services to our customers:

MONITORING & ALERTING

Database Monitoring

Availability
Performance
Utilization
Error log

Database Monitoring

SAP Basis Monitoring

Availability and work process status
Short Dumps and jobs
Syslog & spool
Memory Usage
Updates

SAP Basis Monitoring

SUPPORT SERVICES

SLA based support
7x24x365 support with global delivery capability
Service Desk - 1st, 2nd, and 3rd level support
ITIL and CMMi based support
Escalation management
Ticketing system (Jira)
Regular review of Service Management and quality assessment

SERVICE & MAINTENANCE

Support and backfill for internal IT
Recommendation Management
Implementation of recommendations and performance Management
Database and SAP Upgrade (EHP and other patches)
Installation and configuration of new functionality
System- and client copies
IT-architecture consulting