ASAP offers the full range of SAP basis services - system installation and upgrade, Go-Live support and “run & build” support as a managed service. Our experienced SAP-Basis specialists cover the traditional SAP products and the latest SAP technologies stack like S/4HANA.
We have a huge experience in setting up and running on-premises and Cloud based solutions. SAP-Basis services are the perfect addition to our business process-oriented support services.
SAP Basis Consulting
Installation & Configuration
Archiving
Upgrades, Updates & Migration
Administration
System integration
Monitoring
Cloud
Performance Analysis & Performance Tuning
We offer the following services to our customers:
Availability
Performance
Utilization
Error log
Availability and work process status
Short Dumps and jobs
Syslog & spool
Memory Usage
Updates
SLA based support
7x24x365 support with global delivery capability
Service Desk - 1st, 2nd, and 3rd level support
ITIL and CMMi based support
Escalation management
Ticketing system (Jira)
Regular review of Service Management and quality assessment
Support and backfill for internal IT
Recommendation Management
Implementation of recommendations and performance Management
Database and SAP Upgrade (EHP and other patches)
Installation and configuration of new functionality
System- and client copies
IT-architecture consulting
Do you want to learn more? You can reach us at sales@asap.bg or phone: +359 2 903 21 20.