SAP Basis Administration

ASAP offers the full range of SAP basis services - system installation and upgrade, Go-Live support and “run & build” support as a managed service. Our experienced SAP-Basis specialists cover the traditional SAP products and the latest SAP technologies stack like S/4HANA.

SAP BASIS Services

We have a huge experience in setting up and running on-premises and Cloud based solutions. SAP-Basis services are the perfect addition to our business process-oriented support services.

SAP Basis Consulting

Installation & Configuration

Archiving

Upgrades, Updates & Migration

Administration

System integration

Monitoring

Cloud

Performance Analysis & Performance Tuning

Service offerings

We offer the following services to our customers:

Monitoring & alerting

Database Monitoring

Availability
Performance
Utilization
Error log

SAP Basis Monitoring

Availability and work process status
Short Dumps and jobs
Syslog & spool
Memory Usage
Updates

Support services

SLA based support
7x24x365 support with global delivery capability
Service Desk - 1st, 2nd, and 3rd level support
ITIL and CMMi based support
Escalation management
Ticketing system (Jira)
Regular review of Service Management and quality assessment

Service & maintenance

Support and backfill for internal IT
Recommendation Management
Implementation of recommendations and performance Management
Database and SAP Upgrade (EHP and other patches)
Installation and configuration of new functionality
System- and client copies
IT-architecture consulting

Do you want to learn more? You can reach us at sales@asap.bg or phone: +359 2 903 21 20.