Check Point Services
As a leader in the provision of Check Point solutions, ASAP has developed know-how about advanced support services. Therefore, ASAP Support for Check Point provides best-in-class software and hardware support.
Premium support service for Check Point
With ASAP Support for Check Point, you will get a flexible design, multiple service levels, a proactive approach, and fast response times tailored to your business needs.
Why ASAP Premium Support for Check Point?
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No Investments
ASAP delivers Check Point approved support to local and global clients without the cost of you investing in an internal 24×7 dedicated support team.
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Certified Experts
Phone support&Hardware service with qualified and experienced Check Point engineers.
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Check Point PRO integrated
ASAP Premium Support is compatible and integrates fully with Check Point PRO, at all service levels, when Check Point PRO is purchased.
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Cost-effective alternative
Offer your clients a cost-effective alternative to vendor support.
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End to end solution
We provide an end-to-end solution to our clients. ASAP engineers have in depth knowledge of security technologies and are often accredited in multiple technologies.
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Fast response and flexible support service
ASAP Support Services matches or exceeds Check Point's Service Levels.
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Additional revenue and margin opportunities
Additional revenue and margin opportunities on all new product sales and on renewals across your Check Point installed base.
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Renewal service
Specialist renewal service to help keep hardware & software support contracts up to date.
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24×7 Support
ASAP Technical Assistance Centre provides fast 24x7 response to Check Point technology incidents to reduce downtime.
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Multi-lingual support
Our experts know many languages so they will be able to communicate easily with you no matter whether you speak Bulgarian, English or other language.
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Service consolidation
Additional multivendor support covering many other technologies so you can focus on your core business.
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Technical refresh scheme alerts
Technical refresh scheme alerts 90 days prior to the end of contracts with a renewal offer and pricing for the latest technology.
Benefits
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Fast 24×7 response to all Check Point technology incidents reported to the ASAP Technical Assistance Centre. This will help your company to reduce downtime and service outage.
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Call Ownership by an ASAP’s specialist
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Flexible service matching your business requirements.
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Vendor escalation and back-end support.
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Access to Check Point knowledgebase and on-line resources.
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Access to technical assistance to answer queries connected with Check Point technologies to maximise customer’s return on their technology investment.
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Availability of multi-lingual support for easy of communication with our technical specialists
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Local touch with worldwide coverage.
Service description
Our Check Point support services covers all aspects of the support cycle. ASAP’s phone support is delivered by experienced engineers, trained to the highest standards.
Choose between support on an 8x5 or 24x7x365 basis
Call ownership by ASAP’s technical specialist
Fast response and escalation times
Call prioritisation
Dedicated telephone number
Unlimited support service requests
Differ Service Levels provide the flexibility to choose a level that suits you best:
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Same Day hardware replacement
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Next Business Day hardware replacement with onsite technical specialist
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24x7 Hardware replacement with onsite technical specialist
The Onsite option ensures that a qualified specialist arrives at your site to perform the hardware replacement. Support Services are a key component of the ASAP Strategy and of the value add delivered to channel partners. They complete ASAP’s end-to end approach of combining technical solution provision with quality services to help partners manage and maintain their client estates.
ASAP has invested a lot of resources to be able to offer today’s range of support services, utilizing exceptionally high-level resources and a knowledge that spans over 10 years of experience.
Do you want to learn more? You can reach us at sales@asap.bg or phone: +359 2 903 21 20.