As an official QSAN partner, ASAP offers a support solution aligned with your business model and seamlessly integrated into your operations. In addition, our team of QSAN professionals provides you with 24/7 monitoring and support of your QSAN equipment.
Since 2007, ASAP has provided trusted outsourced support to small and medium businesses in Bulgaria and Romania. As an official QSAN partner, our team will provide you with everything you need to set up, migrate, upgrade, secure, and manage your QSAN equipment. Furthermore, to meet all business needs, we offer tailored packages for anyone from a small business up to enterprise customers with multi-site.
Currently, our support services are only available in Bulgaria and Romania for all QSAN product lines. However, QSAN or other QSAN partners could cover any country outside our region, so please get in touch with your QSAN representative to find out more.
Our QSAN maintenance and support offerings cover our clients' full range of requirements, from regular maintenance to time-sensitive maintenance at both the application and infrastructure levels.
| Service | Part replacement and remote support | Next business day support | Business days support 5 x 8 x 4 | Extended 24x7 support 24x7x4 |
|---|---|---|---|---|
| 2 business day advanced parts replacement | ||||
| Next business day response/parts | ||||
| Next business day onsite intervention | ||||
| 8 hours a day, 5 working days per week, reaction within 4 hours | ||||
| 7 days a week, 24 hours a day, reaction within 4 hours | ||||
| 24 x 7 phone support | ||||
| Unlimited web, Teams, email support | ||||
| Access to the online technical knowledge database | ||||
| Remote console diagnostics |