Our solution

We, at ASAP, has developed a new service, suitable for companies, which already have their own IT department or IT professionals, who is performing basic computer support, but need help to troubleshoot more complicated issues. Whenever a complicated IT issue occurs, you can contact ASAP to get second, higher level, of IT support. Our fast reaction is secured by our Helpdesk center and the remote control system. In case you have only one employee for IT support, and he needs to be out of office for some reason (annual holiday, illness, etc.), our team will take over also his tasks for basic computer support at your organization.

Second level IT support

• Assistance in resolving more complicated IT cases

  The technical assistance can be performed either remotely or onsite. We, at ASAP, has developed a Help Desk system, which can secure you and to guarantee timely and reliably problem solving.

• Access to big database with solutions for the most common problems

  ASAP maintains a big database with documents, which contains description of the most common problems and the way they have been resolved. This database can be used for quick reference to find the proper reaction to a problem.

• Security and quality

  The team of IT professionals at ASAP has deep knowledge and rich experience in Information technologies area and it is the reason why we can secure you and to guarantee timely and reliably problem solving. Our solutions can assist you to solve any new or unknown to you cases.

• Seamless working processes

  When a problem occurs, it can interrupt the smooth working process and to have a negative impact on your business. Our professionals are trained to react in critical situations and can offer you a temporary service, which can restore the working process of the organization, while they work on the problem resolving.

• Preventing of future occurrence of similar problems

  After a problem is resolved, our team will perform a detailed software and hardware check, to identify the reasons for the problem and will do the necessary to prevent the future occurrence of similar problems.