ASAP offers effective solutions to maintain the computers at your organization. All problems that occur will be troubleshoot quickly and professionally by our Helpdesk center and with the opportunity to use remote control of the system through secure encrypted connection.
The computer support, that ASAP offers, is designed to help the proper work of your business process. We have worked out different subscription plans, so that we can meet all your needs. If you think that the plans do not suit your business, we will be glad to prepare a special individual plan just for you and your company.
| Service | Bronze plan | Silver plan | Gold plan |
|---|---|---|---|
| Hardware and software diagnosis. IT risks evaluation. | |||
| Designing a plan to optimize the business processes. | |||
| Preventive maintenance of the computers, network performance check, applications status check. | 4 times per year | 12 times per year | 24 times per year |
| Constant PC repairing services and consulting onsite during the working days of the week. | Up to 5 hours after first call | Up to 3 hours after first call | Up to 1 hour after first call |
| PC network maintenance and network devices maintenance (routers, access points, etc.) | |||
| Remote control | |||
| Installation of new computer modules and software assurance. | |||
| Hardware check when a problem occurs, repair and exchange of defective modules. | |||
| Repairs: computers, printers, displays, etc. | Free of charge | Free of charge | Free of charge |
| Free of charge consultation and help through phone calls, Skype, ICQ or e-mail | |||
| Free of charge support for printers, scanners and other peripherals. | |||
| Regular checks of the antivirus protection updates and providing information for new virus threads. | |||
| Spam e-mail protection. Regular checks of anti-spam filters. | |||
| Regular checks for the data backups. | |||
| Providing information and recommendations for the new versions or updates of the software applications. | |||
| Providing replacement equipment while the damaged one is under repair. | |||
| Monthly server fee | Free of charge | Free of charge | Free of charge |
| Monthly computer fee /for one computer/ | Contact us | Contact us | Contact us |
Here, you will find a list of most frequently asked questions, which come from our customers related to the computer support that we offer. If you do not find the answer to your question, please, do not hesitate to contact us
Do I need to pay monthly fee for computer support for the computers, which are working properly now?
If you want your computers to continue to run properly and to avoid future problems, then the answer is Yes. We perform daily activities, as a part of our computer support, such as antivirus update and anti-spam update. Others are performed on weekly basis, like backup system check. And some activities are carried out monthly or several times per year, including security checks, patch installation, operation system updates, checks for malware and spy software, check the hard drives for bad sectors, etc. Usually, the lack of qualified computer and system support is the main reason to lose important information and then you are forced to pay many times higher for it.
ASAP offers you to use our team of IT professionals to perform all these activities for you, so that you can concentrate entirely on your main business.